How to use Requests and Notices

Last updated: 2021-08-29
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Replace e-mail requests

You have to communicate using e-mail when somebody requests new equipment or announces/reports something officially (for example, a car accident or a medical exam). You can solve these issues using our "Requests and Notices". 

It is a universal communication tool between the company and its employees and is also available to intranet users. Your administrator can create any request or form template using a simple interface.

Report or request anything in few clicks

Go to the "Requests and Notices" tab in the left main menu. Select a request or an incident you want to report, fill in the short form, upload an attachment and confirm by pressing the "Send" button. Active requests and notices are displayed in the yellow column under "Active". Click on the arrow next to it to change the display settings to "Closed" or "Cancelled". The requester receives a notification when his/her request is approved or disapproved. You can use the search bar to search for specific requests or announcement forms. You can also search through active, closed, or canceled requests or announcement forms.

You can comment on each request or announcement form until they are closed.

Requests approval

You can find requests and notices waiting for your action in the "Helpdesk management" tab. You can use the search bar to find a request or an announcement form quickly. You can find three columns here:

  1. Open - here you can see all the requests or announcement forms waiting for action; click on it and approve or disapprove it or confirm reading the announcement form
  2. Closed - here you can find all the requests and announcement forms where you are set for approval, confirmation, or as a follower
  3. Cancelled - here you can find all the cancelled requests and announcement forms either by someone set for approval or the creator

You can comment on each request or announcement form until they are closed. You can display the attachment or download it.

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