Basics of quality management

Last updated: 2024-03-05

What does quality management involve?

Quality management is a systematic and continuous process across the entire organization. Quality management ensures that processes are consistent, and are continuously improved. It helps to achieve and maintain a desired level of quality of products and services within the organization and decreases risks and unwanted downtime. It is a systematic work with the processes and approach of people, aimed at the long-term sustainability and improvement of the organization. it is about finding areas where things could be running more smoothly, and taking action to close gaps.

So what does quality management mean?

The process involves setting goals, identifying where these goals aren't being met, and adjusting where relevant to get things back on track.

  • Planning and setting goals
  • Continuous process improvement
  • Achieving measurable strategic quality goals
  • Incorporation of quality principles into the processes of the organization
  • Carrying out regular system reviews and improvements
quality management

Principles of Quality Management

There are several basic quality management principles

  • Customer Focus
  • Leadership
  • Engagement of People
  • Process Approach
  • Continuous Improvement
  •  Evidence-based Decision Making
  • Relationship Management

Quality improvement methods and standards

Quality improvement methods comprise three components: product improvement, process improvement, and people-based improvement. There are numerous methods of quality management and techniques that can be utilized. They may include

  • Six Sigma,
  • Kaizen,
  • Zero Defect Programs, 
  • Quality Circle
  • Taguchi Methods,
  • TRIZ 
  • ISO

How Aptien helps with quality management

Aptien will make quality management easier for you, you will solve a large part of your needs in one place and in one environment.

Quality goals planning

The process of identifying quality standards relevant to a project and deciding how to meet them.

Educating people

  • Training of employees during induction and adaptation
  • Introducing people to workflows and best practices
  • Continuous education
  • Direct supervisor contact with your team

Improving and implementing quality methods

  • Management of quality change implementation projects

Documentation of quality systems and process standards

  • Management of regulations and work procedures
  • Keeping product documentation
  • Declaration of Conformity

Implementation of quality principles

  • Supports property maintenance planning and reminders
  • Facilitate compliance management, monitoring audits and obligations

Quality Assurance (QA) and Continuous Improvement

  • Systematic or planned actions necessary to ensure sufficient reliability that a particular service or product meets specified requirements.
  • Enables bug reporting