Definition of Quality Management
Quality management is a systematic and continuous process across the entire organization. Quality management ensures that processes are consistent, and are continuously improved. It helps to achieve and maintain a desired level of quality of products and services within the organization and decreases risks and unwanted downtime. It is a systematic work with the processes and approach of people, aimed at the long-term sustainability and improvement of the organization. it is about finding areas where things could be running more smoothly, and taking action to close gaps.
So what does quality management involve?
The process involves setting goals, identifying where these goals aren't being met, and adjusting where relevant to get things back on track.
- Planning and setting goals
- Continuous process improvement
- Achieving measurable strategic quality goals
- Incorporation of quality principles into the processes of the organization
- Carrying out regular system reviews and improvements
