What does quality manager do

Last updated: 2024-02-26

Quality manager makes sure products or services meet customer or quality standards expectations. They oversee quality control, ensuring products, services or processes comply with standards and specifications. 

Quality manager job description and responsibilities

  • Ensures overall compliance with quality requirements and monitor its changes
  • Develop and implement quality control processes, policies, and procedures
  • Ensures that products or services meet or exceed customer expectations
  • Monitors and analyzes quality control processes, identifies trends, and makes or collecting recommendations for improvement
  • Participates in cross-functional teams and ensures that basic quality control principles are native part of business processes (planned maintenance, PDCA, etc)
  • Manages and maintain quality control documentation, ensuring that all necessary records and reports are accurate and up-to-date
  • Collaborates with other teams, departments, and stakeholders to ensure that quality control processes are aligned with business objectives
  • Performs audits of quality control processes, identifies areas for improvement and making recommendations for corrective actions
  • Leads and manage a quality control team 
  • Works with suppliers and vendors to ensure that deliveries meet established quality standards.
  • Train other employees on quality control standards, best practice, processes, policies and procedures
  • Manages and coordinates non-conformance requests
  • Stays up-to-date with industry trends and best practices related to quality control
  • Sharing quality-related knowledge and insights into a company

How Aptien help the quality manager

  • Aptien as an quality management software will facilitate the work of quality manager in one integrated environment.

Quality Management documentation

  • Policy portal
  • Asset compliance documentation 
  • Overviews of property defects

Employee helpdesk for feedback

  • Reporting quality improvement issues
  • Report defects or non-conformity
  • Incident reporting

Quality audits management

  • Organizing audits, creating audit reports
  • Creating measures following audit findings
  • Task management, continuous improvements, follow up activities

Tools for planning and preventive maintenance

  • Automates property maintenance planning and reminders of regular tasks
  • Facilitate compliance management, monitoring audits and obligations
  • Automatic monitoring of property maintenance and inspection dates and reminders

Supplier & Vendor Management

  • The quality manager has a contract organizer at his disposal, where he oversees contracts with suppliers

Team management

  • The quality manager manages his team
quality manager job description what do