Definition of Support Processes
Support processes are those processes of the organization, the purpose of which is to support the core processes of the organization, and enable the overall smooth running of the organization
- They are all activities and processes that enable the core processes to function
- Supporting processes provide all the resources to enable the organization to function
- These are the processes in the back office of the company
- Along with the core and management processes, these are the third major group of processes
Which Processes Are Considered Supporting Processes?
Supporting processes are essential for a company to deliver its services or products effectively. Although they are not labeled as main or core processes, they are crucial for the company's operation. Every process within a company serves a purpose, and supporting processes ensure the smooth functioning of the main processes that create value. These processes include employee care, financial management, IT, work equipment, and the work environment. They can be categorized into the following areas:
- Human Resources: These processes manage the lifecycle of employees, from hiring to departure.
- Finance and Accounting: These processes handle accounting and the management of financial resources.
- IT: These processes involve managing corporate IT management and information systems.
- Assets, Workplaces, Equipment, and Infrastructure: These processes manage the company's physical assets and work environment.
- Purchasing: These processes deal with procurement and supplier relationships.
Examples of support processes in an organization
- Bookkeeping, accounting
- Payroll processing
- Recruitment of new employees
- Maintenance of machinery and equipment
- Building management & maintenance
- Issuing work equipment to employees
- Supplier selection
- Purchasing processes
- Cybersecurity management