Support processes are those processes of the organization, the purpose of which is to support the core processes of the organization, and enable the overall smooth running of the organization
- They are all activities and processes that enable the core processes to function
- Supporting processes provide all the resources to enable the organization to function
- These are the processes in the back office of the company
- Along with the core and management processes, these are the third major group of processes
What are the supporting processes?
Support processes are all processes that enable a company to provide its services or products. Just because they aren't called main or core doesn't mean they aren't important. On the contrary, no company could exist and function without them. Every process in the company has a purpose, and the purpose of supporting processes is to ensure the smooth running of the main processes that create value. The subject of support processes is therefore the care of employees, the management of finances, IT, work equipment and the work environment, so it is practical to divide them into the following areas.
- Human Resources - Human resource management processes revolve around the people in the company from the time they join to the time they leave
- Finance and accounting - Finance management processes mainly include accounting and management of financial resources
- IT - IT management and information management processes are all the processes around corporate IT
- Assets, workplaces, equipment and infrastructure - Asset and work environment management processes
- Purchasing - Purchasing and supplier relations processes
Examples of support processes in an organization
- Bookkeeping, accounting
- Payroll processing
- Recruitment of new employees
- Maintenance of machinery and equipment
- Building management & maintenance
- Issuing work equipment to employees
- Supplier selection
- Purchasing processes
- Cybersecurity management