What are business support services

Last updated: 2024-02-12
See our solution:
Backoffice Management SoftwareBackoffice Management
Was this article helpful?
6 of total 7 found this helpful.

What are business support services?

Business support services are all services that support the main processes of an organization or business. Thus, they enable the production or provision of services to the organization's customers and support other processes and functions of the organization. In other words, they enable the organization to function. Typically the services are:

Business support services are available to help enterprises navigate the challenges of starting and growing a business. This article will explore the ten best business support services that can help you succeed, from legal and financial services to marketing and branding support. By utilizing these services, enterprises can save time, reduce stress, and improve the chances of success for their business.

what are business support services

List of most common business support services

Business support services refer to a range of services that are designed to help enterprises operate efficiently and effectively. These services can include administrative, financial, marketing, legal, and other support services that are essential for the smooth running of a business. Company support services can be provided by internal staff or external service providers, and they can be customized to meet the specific needs of a business. These services can help enterprises save time and money, improve productivity and efficiency, and stay competitive.

  • Payroll processing services
  • Tax services
  • Legal services
  • Bookkeeping services
  • Maintenance services
  • Software development services
  • Training services
  • Utilities
  • Event production services
  • Consulting services
  • Marketing services
  • Waste management services
  • Health and wellness services
  • Financial services
  • Insurance services
  • Security services
  • Transport services
  • Delivery services
  • Property services
  • Printing services
  • Personal care services
  • Maintenance, calibration, repair services
  • Tech support services
  • Translation services
  • Parking services
  • Public relations services

How support services are provided

  1. Support services are provided by the company itself
  2. Support services are purchased from suppliers

How to manage support services

To manage support services you need to keep information about them. It also depends on whether you provide them yourself (internal services) or whether you buy them from providers. In both cases, however, for an internal customer, the actual provider, i.e. the one who guarantees the required service level (SLA), is an organizational unit or a specific responsible person within the organization. Not a specific employee, as a customer of an internal service will communicate directly with an external supplier. 

  • Keeping an overview, a catalog of services with the definition of their level (SLA)
  • Managing requests from users
  • Reporting incidents and problems around services
  • Managing relationships with service providers
  • Continuous service improvement and change management