What are business support services?
Business support services play a crucial role in supporting an organization’s core processes. They facilitate the production or delivery of services to the organization’s customers while also supporting other internal functions. In essence, they enable the smooth functioning of the entire organization.
Typically business support services are:
- Financial Management and Accounting: Handling financial transactions, budgeting, and financial reporting.
- Human resource management services
- IT services Providing technology solutions, software development, and system maintenance.
- Facility management services - Overseeing physical infrastructure, maintenance, and safety.
- Office management services: Efficiently managing office operations and resources.
- Governance, Process and Enterprise Management Support Services
- Legal Support Services
Business support services are essential for enterprises, especially during the critical phases of starting up and scaling. In this article, we’ll explore the top ten business support services that can contribute to your success. These services span legal, financial, marketing, and branding domains.
List of most common business support services
Business support services refer to a range of services that are designed to help enterprises operate efficiently and effectively. These services can include administrative, financial, marketing, legal, and other support services that are essential for the smooth running of a business. Company support services can be provided by internal staff or external service providers, and they can be customized to meet the specific needs of a business. These services can help enterprises save time and money, improve productivity and efficiency, and stay competitive.
- Payroll processing services
- Tax services
- Legal services
- Bookkeeping services
- Maintenance services
- Software development services
- Training services
- Utilities
- Event production services
- Consulting services
- Marketing services
- Waste management services
- Health and wellness services
- Financial services
- Insurance services
- Security services
- Transport services
- Delivery services
- Property services
- Printing services
- Personal care services
- Maintenance, calibration, repair services
- Tech support services
- Translation services
- Parking services
- Public relations services
How support services are provided
- Support services are provided by the company itself
- Support services are purchased from suppliers
How to manage support services
To manage support services you need to keep information about them. It also depends on whether you provide them yourself (internal services) or whether you buy them from providers. In both cases, however, for an internal customer, the actual provider, i.e. the one who guarantees the required service level (SLA), is an organizational unit or a specific responsible person within the organization. Not a specific employee, as a customer of an internal service will communicate directly with an external supplier.
- Keeping an overview, a catalog of services with the definition of their level (SLA)
- Managing requests from users
- Reporting incidents and problems around services
- Managing relationships with service providers
- Continuous service improvement and change management