In this article you learn what is service-oriented management ...read more
In this article, you will learn what a service is, its definition, and how it differs from a product and processes ...read more
In this article is explained SLA, what is SLA for ...read more
In this article, you will learn what business support services are in a company, including a list of the most importa... ...read more
In this article you learn, what is service desk for. ...read more
In this article you will learn what internal services are ...read more
In this article, you will learn what a service catalog is and how to use it in service management ...read more
In this article, you will learn who internal customers are and how they differ from external customers ...read more
In this article, you will learn who is a service customer and how to determine them. ...read more
In this article, you will learn who the service provider is and how it relates to the service and the customer. ...read more