Service management

What is service management

In this article you learn what is service-oriented management ...read more

What is a service

In this article, you will learn what a service is, its definition, and how it differs from a product and processes ...read more

What is SLA

In this article is explained SLA, what is SLA for ...read more

What are business support services

In this article, you will learn what business support services are in a company, including a list of the most importa... ...read more

What are internal services

In this article you will learn what internal services are ...read more

What is service catalog

In this article, you will learn what a service catalog is and how to use it in service management ...read more

Who are internal customers

In this article, you will learn who internal customers are and how they differ from external customers ...read more

Who is customer of a service

In this article, you will learn who is a service customer and how to determine them. ...read more

Who is service provider

In this article, you will learn who the service provider is and how it relates to the service and the customer. ...read more