In this article you learn what is service-oriented management ...read more
In this article, you will learn what a service is: the result of work or resources provided by a service provider, de... ...read more
In this article, you will learn what purchased or outsourced are: services procured externally due to cost-effectiven... ...read more
In the article, you learn what outsourcing is - the delegation of specific tasks, functions or processes to an extern... ...read more
In this article, you will learn what core business services are - the outputs of an organization towards its customer... ...read more
In this article you will learn what internal services are ...read more
In this article, you will learn what business support services are in a company, including a list of the most importa... ...read more
In this article you learn, what is service desk for. It refers to the single point of contact between the service pr... ...read more
Katalog služeb je jasný, uspořádaný seznam služeb, které vaše firma nabízí nebo využívá. ...read more
In this article, you will learn what a service catalog is and how to use it in service management ...read more
In this article, you will learn who internal customers - they are people inside the company, using in-house company s... ...read more
In this article, you will learn who is a service customer - is an individual or organization that receives and benefi... ...read more
In this article, you will learn who the service provider is and how it relates to the service and the customer. ...read more
In this article is explained SLA, what is SLA for ...read more