Definition of Employee Service Desk
Service desk refers to the single point of contact between the service provider and the service users. It is a more modern designation for helpdesk, and also with a wider scope. While the help desk more or less handles requests, the service desk is built on a catalog of services and is part of user care.
- The service desk is based on the service catalog
- A key component is the ticketing system, which enables communication between the provider and users
- The service desk manages incidents and service requests, changes and issues
What Does the Service Desk Look Like in the Company?
The service desk is presented as a website, featuring a catalog of services and forms where employees can submit various requests, service inquiries, questions, and report problems or incidents.
Types of Service Desks:
- Employee Service Desk
- IT Service Desk
- Facility Service Desk
How Aptien Employee Helpdesk Can Help Resolve Service Desk Issues
- For comprehensive requests, use the Employee Service Desk.
- If you need to address IT-specific requests, use the IT Service Desk.
- For requests related to property management, use the Facility Service Desk.