Employee Helpdesk & Request Management

Employee Helpdesk & Request Management

Aptien Employee Helpdesk & Request Management is designed for small and mid-sized companies who need a better way to handle employee requests across HR, IT, and office operations. Forget scattered emails, lost forms, and complex ticketing systems built only for IT. With Aptien, you get a simple, centralized solution that captures, tracks, and resolves all employee needs efficiently. Whether it’s a PTO request, equipment issue, facility maintenance, or payroll question, everything is organized and accessible in one place.

With automatic notifications, customizable request types, and secure storage, Aptien empowers HR managers, office managers, IT managers, and facility managers to deliver faster, clearer support to employees. Improve employee experience, enhance accountability, and replace outdated spreadsheets with a user-friendly system built for your business

Built for small and growing businesses

Aptien is designed to fit companies with 20–500 employees who need simple and effective request management without enterprise-level complexity.

Safe and secure

Your employee data and requests are protected with enterprise-grade security and role-based access controls.

What it does

Centralizes all employee requests, tracks progress, automates notifications, and stores related documents securely.

Who is Employee Helpdesk for

Ideal for HR managers, office managers, IT managers, facilities managers, and operations leaders who handle employee needs daily.

What you get

Faster request resolution, better employee satisfaction, streamlined processes, and fewer emails and spreadsheets.

• Requests, issues, security incident reporting, maintenance tickets
• News & announcements for all employees
• Employee communication  
• Employee directory
  
• Self-service portal

Streamline collaboration between the company and employees

Get one easy-to-use solution enabling collaboration with employees across your entire company. It helps connect your day-to-day communication and improve collaboration between people in the company and the HR department. This is the people-centric solution.   

Improve and simplify collaboration between people and business, and business and people. Employee-to-company and company-to-employee relations.

Why Aptien Is Better Than Other Employee Equipment Tracking Software

Unlike most equipment tracking tools that focus only on assets, Aptien connects your devices directly with employee records — giving you a 360° view of assignments, onboarding, offboarding, and accountability.

Here’s how Aptien stands out:

Employee-first approach

While most tools manage assets generically, Aptien links each laptop, phone, or key directly to the person who uses it — perfect for HR, IT, and operations.

Combines HR, IT, and facilities processes

No need for multiple systems. Aptien handles onboarding tasks, asset assignment, document tracking, and return workflows in one platform.

Designed for small and growing businesses

Most competitors target large enterprises or IT departments. Aptien is affordable, easy to use, and requires no complex setup or coding.

More than just asset tracking

Track policies, trainings, compliance records, equipment maintenance, and employee documentation — all in one place.

Fully customizable without IT help

Add fields, attach files, organize by department or site — no developer needed.

Clear, human-friendly design

No bloated menus or technical jargon. Aptien is built for business humans, not just asset managers.