A service provider is the one who provides the service to its customers and guarantees its level and quality. The service provider can be:
- Our organization that provides services to our customers (either other businesses like B2B or to the consumers like B2C)
- Our organizational unit, the department that provides internal services
- Another company from which we purchase services
Organization (Company) as a service provider
- A customer is another economic entity on the market to whom our company provides and sells its services as the main product
- The customer of the service is always outside the company
Organizational unit as a service provider
- The customers of the service are inside the company
- Service customers are other organizational units or company employees
External service provider
- The customer is our organization
- We purchase services from other service providers
- Such services are always part of supplier chain