What is Service Management

What does service oriented management mean?

Service oriented management is a way of managing processes and activities, in which emphasis is placed on outputs (services) and its quality, which the customer value, buy and use. In contrast to process-oriented management, which focuses on the process and steps of execution, service-oriented management focuses on the output and its parameters (see SLA).

• A service is the output of the work or resources provided by the service provider that has value to the customer of the service.
  

So what is important for service management

• Service as an output
  
• Customer as the one to whom the service is intended
• Provider as the one who provides the service

How Aptien can help with service management

• You maintain a catalog of services
• Catalog of IT services
• In risk management or cyber security, you need a catalog of purchased services