Service Oriented Management Made Simple for Small Business Owners
- Service oriented management is a way of running your business by focusing on the services you deliver and their quality—what your customers value, pay for, and rely on.
Why Small and Growing Businesses Need Service-Oriented Management?
Because it focuses on the results—the output—you manage your vendors using KPIs (SLAs), not by controlling their internal processes. Service-oriented management is a way of managing activities and workflows that emphasizes the final output (services) and their quality—what the customer values, purchases, and uses. Unlike process-oriented management, which centers on the steps and procedures, service-oriented management prioritizes the output and its key metrics (see SLA).
So, what matters most in service management?
