Service Oriented Management Made Simple for Small Business Owners
- Řízení služeb se zaměřuje na poskytování a kvalitu služeb tedy na výstupy namísto procesů, produktů nebo projektů.
Why Do Companies Need to Manage Services?
- Companies buy services: many services are purchased by companies and organizations because it is either cost-effective or necessary, and they cannot provide them on their own. Purchased services are your expenses.
- Companies also provide services to their customers either as their main product or as a complement to their products; such services generate revenue.
- Companies also need a range of internal, support services, which help ensure smooth business operations.
Service management is a way of managing processes and activities with a focus on services: here the emphasis is on outputs and their quality that are evaluated and purchased by the customer. Unlike process-oriented management, which focuses on the process and how it is performed, service-oriented management concentrates on the output and its parameters (see SLA).
