What is service management

Last updated: 2024-01-31

What does service oriented management mean?

Service oriented management is a way of managing processes and activities, in which emphasis is placed on outputs (services) and its quality, which the customer value, buy and use. In contrast to process-oriented management, which focuses on the process and steps of execution, service-oriented management focuses on the output and its parameters (see SLA).

  • A service is the output of the work or resources provided by the service provider that has value to the customer of the service.

So what is important for service management

  • Service as an output
  • Customer as the one to whom the service is intended
  • Provider as the one who provides the service
waht is service oriented management

How Aptien can help with service management