This article is intended for IT managers.
IT services encompass all services delivered to users of a company’s information system via information technology. These services can be provided by an internal IT department or an external IT service provider. The scope of IT services is broad, including functions, hardware performance, and various services related to applications, software, hardware, IT infrastructure, and IT staff activities.
List of most common IT services
- maintenance of IT devices (hardware)
- storage services
- server maintenance services
- printing IT services, printer maintenance
- hardware installations & setup
- user support services
- troubleshooting and technical support
- providing e-mail server services
- cloud services
- SaaS /software as a service)
- cloud backup services
- network security services
- cybersecurity services
- network monitoring services
- software development services
- technology training
- voice over internet protocol (VoIP)
- anti-Virus Protection
- data analytics services
- networking Services
Essential Components of IT Service Management
To effectively manage IT services, you need a clear and comprehensive understanding of the following:
- Service Catalog: A detailed inventory of all IT services offered, including their descriptions, SLAs, and responsible providers.
- Service Providers: Identify the internal or external teams or organizations responsible for delivering each service.
- Service Consumers: Determine who will be using the IT services and their specific requirements.
- Service Level Agreements (SLAs): Establish clear expectations for service quality, performance, and availability.
How Aptien to keep a catalog of IT services in Aptien
- You will learn how to keep a catalog of IT services in a separate article
