Simple ITSM and IT Service Catalog Software
The IT service catalog is a key piece of managing the IT within any medium or large company. Our catalog is designed to keep an overview of both IT and business services and an IT inventory of devices, IT equipment, SaaS services, and even related contracts.
With the catalog, you cover most of the IT Service Management (ITSM) requirements. From tackling IT service requests to managing technical issues or security for your company, an IT team must oversee a vast array of disparate services and other IT elements.
Work Smarter
With our revolutionary IT service management platform, one login, accessible from anywhere you have an internet connection, gives you seamless access to your IT services.
Not Harder
Eliminate emails, scrap spreadsheets, and remove random paperwork. Welcome to a new world of IT Service management.
With Incident Management Features Control all the IT Services
ITSM focuses on how IT systems can best meet the needs of a company’s employees. To do this, to have an IT Service catalog is one of the pieces needed.
Replace your spreadsheet-based IT Service catalog
Using a spreadsheet for keeping IT services? Is a Bad way. Our solution will reliably replace it. IT Service catalog will not overwhelm you with redundant information and unnecessary communication. You can use ITIL best practices or customize and expand the list of different types or categories of services to suit your needs.
Linked Services to IT assets
Nothing's hanging in the air. Not even IT services. They are always naturally related to a specific IT asset, and in our IT catalog, you naturally keep all these connections. All the information is linked and always available in all contexts. Which equipment, server, or infrastructure service affects the quality of business service? Done. Or is there any vendor service? Done. No problem. Our catalog easily links any IT service to another or any other IT assets, contract, or service provider.
Problem management
- Identify and manage the root causes of recurring incidents to prevent future issues.
Change Management
- Control the process of making changes to the IT environment, with integrated Change Management
- minimize disruption and ensuring accountability.
Service Request Management:
- Manage requests from users for various IT services, like access requests, software installations, or account setups.
Service Catalog Management
- Create a catalog of available IT services,
- make it easier for users to request and understand what IT department can provide.
SLA Management
- Create a catalog of available IT services with SLAs
Any infrastructure with an IT asset inventory tool
It doesn't matter how many catalogs you need or how many services you have. You can customize and expand the list of IT services according to your needs. Keeping different types of IT services has virtually no limitations.
- Business Services
- Technical Services
- Infrastructure Services
- Vendor Services
Manage documentation for all IT services
As a part of asset tracking, you control and manage IT operational documentation such as SLAs, backup plans, antivirus policy, or e-mail setup guidelines.
This means all users of admin documentation, security documentation, manuals, protocols, contracts, delivery notes, or even the logs for IT assets.
IT Service Requests and Ticketing
Along with a centralized service catalog, users can also request IT services, new equipment, software enhancements, or even holidays or office supplies. They can also report incidents or other important events, all from one user‑friendly intranet page of requests and notices.
IT services requests, reports, and ticketing feature helps streamline and simplify IT requests, track outcomes, and simplify requests and helpdesk processes with fully customizable forms.
