Purchased IT services encompass all the services that the IT department does not provide using its own resources but instead procures from external IT suppliers or vendors. The scope of purchased IT services is broad, ranging from one-time engagements to regular ongoing services.. It can be the provision of software or other services of various kinds, software, hardware, IT infrastructure or the expertise provided by IT specialists.
List of the most frequently purchased IT services
The list of services that are provided to users or that the IT department provides or ensures is usually described by the company in some IT catalog.
- maintenance of IT equipment and hardware equipment
- cloud services, SaaS, IaaS
- SaaS (Software as a Service)
- IaaS (Infrastructure as a Service)
- printing IT services, printer maintenance
- hardware installation and setup
- user support services
- troubleshooting and technical support
- email service, email server
- cloud services
- cloud backup services
- network security services
- cyber security services
- network monitoring services
- software development services
- network management services
How Aptien will help manage purchased IT services and IT vendors
The list of services that are provided to users or that the IT department provides or ensures is usually described by the company in some IT catalog.
- Overview of purchased services and their SLA
- keeping minutes of negotiations with IT service suppliers
- Vendor Relationship Management
- Vendor Contract Management - purchased IT services
- Supporting assets
- NIS2 - security solutions for purchased IT services
- DORA - security solution for purchased IT services