Service Catalog Explained Simply and Clearly
A service catalog is a clear, organized list of services that your company offers or uses – either for employees (internal services) or for customers (external services).
It helps everyone know what’s available, how much it costs, and how to request it.
Why Do Small and Medium-Sized Businesses Need a Service Catalog?
- Saves time by reducing repetitive questions from employees and customers
- Sets clear expectations for both staff and clients
- Helps organize and manage business services effectively
What Are the Most Common Service Catalogs in Small and Medium Businesses?
IT Service Catalog
- A list of all IT services provided by your IT department or an external IT company – for example, requests for a new laptop, software installations, password resets.
- How it works in practice: In Aptien, you can record individual IT services as items with a description, request procedure, and responsible person.
HR Service Catalog (for Employees)
- What it is: A list of HR, IT, or facility services available to employees, for example, onboarding, employment verification requests, training, benefits.
- How it works in practice:In Aptien, you can create an HR service catalog as a separate organizer with the option to add procedures and documents for each service.
Catalog of Purchased Services (Services from Suppliers)
- What it is:
- A list of all services that the company purchases from external suppliers or freelancers – for example, cleaning, security, accounting services, marketing agencies.
- How it works in practice:
- In Aptien, you can record individual services with information about the supplier, prices, contracts, and contacts.
Example Use Cases in Aptien
- New Employee Onboarding: HR uses the HR services catalog to keep track of all steps and requirements.
- IT Support: Employees know how to request a new software license.
- Office Management: Easily see who manages cleaning services, the cost, and the contract details.