A service catalog is the list of services offered or purchased by an organization or by a service provider to the customers.
What is service catalog used for?
- Service catalogs are service management tools for service managers (in service-oriented enterprises)
- Serves as service central overview
- Serves as the offer of services provided to the customers (Customer faced service catalog)
Customer point of view on service catalog
- Customers select a service from your service catalog
Service catalog composition
Service catalogs are implemented to facilitate the management of services, and clear accountability for the service. Services catalogs are in the catalog are usually very repeatable and have controlled inputs, outputs, and procedures.Each service within the catalog typically includes elements such as:
- A name of the service
- Service customer
- Service provider, guarantee
- A description of the service
- A service categorization or type that allows it to be grouped with other similar services
- Service level, SLA and other metrics
- Any supporting or underpinning services, on which the service is dependent
Examples of service catalog
- IT service or support catalog
- HR services
- Facility services
- etc