Overview of the services that IT provides to the rest of the organization
The IT Service Catalog describes all the IT services that the IT department provides to the rest of the organization. As an IT manager, this is where you maintain a complete list of IT services and their parameters such as SLA, price, and scope. You use the catalog for IT service management (ITSM). The Catalog complements the other records that you use for IT management.
IT service parameters in the catalog
- IT service description
- availability of the IT service
- SLA
- service owner
- service customer
- service price
A tool for continuous improvement of IT services
- The information in the IT service catalog is also used for the continuous improvement of IT services in the organization.
- You use additional information for each IT service, assign an owner to it, and manage and improve your IT services in accordance with PDCA principles.
A tool for managing IT service providers
- If IT purchases services from a provider, the service catalog will also serve as a tool for managing IT service providers
- Use SLA management and service quality management
- Use contract management with suppliers of IT services
The service catalog is a source for the IT helpdesk
The service catalog is not only used for the IT service management, but is also a source for the offer of IT services that the IT department provides to the organization's employees through IT helpdesk.
