Overview of the services that IT provides to the rest of the organization
The IT Service Catalog describes all the IT services that the IT department provides to the rest of the organization. As an IT manager, this is where you maintain a complete list of IT services and their parameters such as SLA, price, and scope. You use the catalog for IT service management (ITSM). The Catalog complements the other records that you use for IT management.
IT service parameters in the catalog
- IT service description
- availability of the IT service
- SLA
- service owner
- service customer
- service price
