Definition of Supply Chain
A supply chain is a cascade of all suppliers involved in the delivery of products or services. So it includes all involved suppliers and their suppliers that have an impact on the service or product quality that your organization purchase.
The Importance of Supply Chain Management for Small and Growing Businesses
- Every step in your service delivery chain impacts the overall outcome.
- Your primary service providers are accountable for the quality of services from their own suppliers (often called 'second-tier' suppliers).
- Your Service Level Agreement (SLA) specifies the quality and performance expectations for the services you purchase.
- Effective management of your service supply chain is crucial for both quality and safety.
- Because every part of the service chain is essential, a weakness in any single link can compromise the overall quality or safety of your services.
