Reporting Issues and Problems in the Workplace
Many incidents, malfunctions, accidents, and other events can occur in the workplace, and the company should have a system for resolving them. These can range from significant events like workplace injuries to minor issues like a burned-out light bulb. To address and fix these problems, the company needs a process for reporting and documenting them.
Paper or Digital Reporting
In Aptien, you can choose to create reports digitally, which we recommend, or use printable forms, which you can customize for your business. Digital incident reports enable employees to quickly capture incident details and instantly create a report. This allows for a quick response instead of time-consuming paperwork.
How Employees Report an Incident or Malfunction
As a logged-in user, you can find the forms in the left-hand menu under "Requests & Reports." Select the appropriate report type, fill it out, and click "Submit." These reports help you efficiently capture all necessary incident details. The report is automatically associated with the employee, who can easily complete it from their phone. They can also use photos to document the situation and immediately upload them to the report. This simplifies providing the background information needed to resolve or investigate the incident on the spot.
The report form is automatically sent to the appropriate person in your company for approval or acknowledgment, and you'll receive an inbox notification once it's processed. You can add comments to clarify any information until the report is resolved.
How to Create a Trouble Ticket Form
Your company can create custom forms for reporting issues like malfunctions, breakdowns, problems, or other incidents. These reports are accessible to all employees with intranet access. Your administrator can easily create these forms using a simple interface.