This article is for admins
What is the difference between requests and issues
Employee issues, notifications, or reports
Employees use reports to document events that have occurred, and it is their responsibility to inform their employer. (e.g., workplace incident report, asset issue). These reports are submitted through a form, allowing the process to move forward smoothly. Examples include accident reports, immediate medical evaluations, work incidents, and more. These reports do not go through an approval process but are logged in the system, and the appropriate personnel are notified about the report.
Employee requests
Employees submit requests for approval using the requests feature. These forms are used for situations that require approval from managers or supervisors. It follows a simple workflow. Examples include purchase requests, order requests, time-off requests, and more. Requests undergo either a sequential approval process, where designated managers approve one after another, or a parallel approval process, where all selected managers can approve simultaneously.
