What is Human Resources Service Management?

Last updated: 2025-08-01

HRSM (Human Resources Service Management) is an service oriented approach to delivering HR services to employees. HRSM a concept for HR services based od ITSM.

  • HRSM treats everything as a service
  • Employee Service Desk is a communication interface between HR department as provider and employees
  • HRSM needs service catalog to describe level of HR services
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