IT Management Standard and Methodologies
- There are several basic standards, frameworks and methodologies for IT governance that help build best practices and process standards.
- The most prominent and widely used in practice are ITIL and COBIT
IT management according to ITIL
ITIL V4 divides IT management processes into 4 areas
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
It also divides management into three areas
- General management practices
- Service management practices
- Technical management practices
IT management according to COBIT
ITIL divides IT management processes as follows
- Manage risk
- Manage security
- Manage changes
- Manage operations
- Manage service requests and incidents
- Manage problems
- Manage security services
- Monitor, evaluate and assess performance and conformance
Other standards a frameworks for IT management
- ISO 27001
- DevOps
- SIAM
- IT4IT
- LEAN