Definition of IT Maintenance
IT maintenance encompasses all preventive (planned, predictive) and corrective maintenance activities. Preventive maintenance aims to prevent problems before they occur. IT maintenance covers all IT equipment and is crucial for ensuring the smooth operation of both hardware and software.
Examples of Hardware Maintenance:
- Changing components (e.g., batteries, disks, memory)
- Cleaning
- Toner replacement
- Hardware upgrades: Upgrading outdated hardware components to improve performance.
- Physical inspections: Regularly checking hardware for signs of wear and tear.
Examples of Software Maintenance:
- Updates
- Testing
- Reinstallation
- Data backups: Regularly backing up data to prevent data loss.
- Security patches: Applying security patches to protect against vulnerabilities.
- Performance monitoring: Continuously monitoring software performance to identify and resolve issues.
How does Aptien help with your IT Maintenance
- Report problems using the helpdesk: Easily report and track IT issues through a user-friendly helpdesk system.
- Maintenance planning: Schedule and manage all your IT maintenance activities efficiently.
- Confirmation of performed maintenance: Verify and document completed maintenance tasks to ensure accountability and compliance.